SUPPORT

A little help. Back to play.

Find an answer, practise a move, or get in touch with us.

LET’S SORT IT OUT

Talk to us.

hi@sugarandco.in

Include the game, level, device/browser and what happened. Please leave out passwords and security codes.

Your email app opens; you still need to send the message. No support ticket is submitted by clicking this link.

Business address
Sugar and Co.
# 1722, Sector 29 B, Chandigarh, 160030
India

FREQUENTLY ASKED QUESTIONS

Good to know.

How do I play Sugar Sort?

Tap a row to lift its last candy on the right, then tap a matching or empty row with room. Group four of each kind in a tray. Use How to play in the game for an interactive practice round.

I saved a username. How do I continue?

A nickname does not require online registration. Choose Save & continue in Player profile, or return home and press Start sorting. Joining the shared leaderboard is a separate choice.

Where is my guest progress saved?

In this browser on this domain. Clearing site data, private browsing, another browser or another domain can produce a different save. Export your local game before clearing browser storage.

How do I sign in?

Open Sugar Sort and choose guest play, Google, Apple or email on its welcome screen. You can browse the website without signing in. Email users can choose Sign in or Create account, verify their address and request a password reset. An account connects your browser progress. If you already use Google, sign in with Google first and choose Link Apple to keep one account. You can also play as a guest.

Will my app and browser progress match?

That needs the same configured Firebase account and backend on every platform. Use the same provider, or deliberately link Google and Apple after confirming both identities. Google, Apple and email cloud saving are configured for the browser game. iPhone and Android store versions are not released yet; use their official listings when available.

How are scores calculated?

Fewer transfers give a better score. Undo counts as another step, and hints affect the result. Your best result for each level counts once. Replaying can improve that best result.

Why won’t music or vibration start?

Tap a game control to allow audio, then check game Settings and your device volume. Browser/device vibration support varies. Reduced motion and sound controls are available in Settings.

How do I share an Instagram story or post?

Choose a story or square card and Share. The game copies a caption containing #SugarAndCoGames where permitted. You may need to paste it inside Instagram. You choose the destination and publish the final post.

How do I report a player or a score?

Open Leaderboard and use the menu beside the player to report or hide them. For a review or appeal, email support with the game, public nickname and issue. Avoid sending private account information.

How do I delete my data?

Use Delete your data to choose a guest reset, Sugar Sort cloud deletion or entire publisher-account deletion. Deleting Sugar Sort data keeps your shared login and other games. Clearing your browser does not delete a published online profile.

Can I play offline?

After a successful load, the browser may cache the game files. Offline availability depends on your browser’s cache and storage. Account syncing, rankings and external sharing destinations need a connection.

Are there ads or purchases?

The current game has no advertising or purchase integration. Any future change must be disclosed and reviewed before activation.